--- title: "Case Study: Data Driven Service Provider Management" description: A very large technology company needed a better way to track how service providers were performing on their SLA commitments. image: https://www.benivo.com/hubfs/Features_Customer%20service.png --- The 2025 Top 100 AI Champions in Global Mobility [ Congratulate Them ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLIIdrxZjSvBHGTRXbjzGPmhMgOmlWz%2BHtuE%2F0bw1CtkMQMqBPhlwerhIbCC0JMg%2BbG2qn8Q%2BXXIKv4lYS8MeNTgTUKDKeoGhTKfU8tWWRIh3RN2%2BzZJjNhyja6y2uvcSIUwtGEg%2FfecXRABIp4rrrlDETBD9aQVwzKsYoVUPI5wzrpIBmpAMBg85WcPHOIQLf9%2B&portalId=1187624&webInteractiveContentId=201649837081&webInteractiveId=507788446751&containerType=EMBEDDED&campaignId=51341fa0-b06d-44f8-91fb-7cc71f124ff0&pageUrl=https%3A%2F%2Fwww.benivo.com%2F&pageTitle=Benivo%3A+Relocation+Services+%2B+Mobility+Tech&referrer=&userAgent=Mozilla%2F5.0+%28Macintosh%3B+Intel+Mac+OS+X+10_15_7%29+AppleWebKit%2F537.36+%28KHTML%2C+like+Gecko%29+Chrome%2F143.0.0.0+Safari%2F537.36&hutk=be60c70c6b770dd62ed04b1622a8ea0e&hssc=163224367.3.1767889314142&hstc=163224367.be60c70c6b770dd62ed04b1622a8ea0e.1767889314142.1767889314142.1767889314142.1&pageId=78828455036&analyticsPageId=78828455036&hsfp=425688717&canonicalUrl=https%3A%2F%2Fwww.benivo.com&contentType=standard-page) [![Benivo](https://www.benivo.com/hs-fs/hubfs/Marketing%20Images/Logos/Benivo-Logo-Blue.png?width=80&height=29&name=Benivo-Logo-Blue.png "Benivo")](https://www.benivo.com/) # Case Study: Data Driven Service Provider Management A very large technology company needed a better way to track how service providers were performing on their SLA commitments. The status quo was adhoc self-reporting by service providers themselves and the Global Mobility team always felt taken by surprise when delays and escalations occurred — they had no forewarning and no ability to track the status of service delivery. [Download](https://www.benivo.com/data-driven-service-provider-management) the case study to learn how they automated and standardized SLA tracking across all service provider services with live alerts and predictive analytics to identify issues before they escalated. [![Download](https://no-cache.hubspot.com/cta/default/1187624/71223e27-b1ce-4002-a2eb-1b8abd009355.png)](https://cta-redirect.hubspot.com/cta/redirect/1187624/71223e27-b1ce-4002-a2eb-1b8abd009355) Other case studies in this digitalization series include: - [Automating Travel Expenses Reconciliation](https://www.benivo.com/automating-travel-expenses) - [The Ultimate Management Approach to VIP Moves](https://www.benivo.com/case-study-the-ultimate-management-approach-to-vip-moves) - [Instantly Booking Temporary Accommodation](https://www.benivo.com/case-study-instantly-book-temporary-accommodation) - [End-to-end Solution for Global Mobility](https://www.benivo.com/case-study-end-to-end-solution-for-global-mobility) - [Automating Repetitive Work](https://www.benivo.com/case-study-automating-repetitive-work) ![Michelle Curran](https://www.benivo.com/hubfs/WIN_20220301_07_04_48_Pro%20(2).jpg) Author ### [Michelle Curran](https://www.benivo.com/blog/author/michelle-curran) Created on 28-9-2022 Subscribe to our blog. ##### Engage - [Benivo for RFPs & RFIs ](https://www.benivo.com/rfps-rfis) - [Analyse Savings Potential](https://www.benivo.com/savings) - [Watch Demos](https://www.benivo.com/demos) - [Contact](https://www.benivo.com/contact) - [Create a Vendor Profile](https://www.benivo.com/vendors) ##### Social - [Benivo Blog](https://www.benivo.com/blog) - [Benivo on LinkedIn](https://www.linkedin.com/company/benivo/) - [Benivo on Facebook](https://www.facebook.com/BenivoHQ) - [Benivo on Twitter](https://twitter.com/BenivoGM) - [Benivo Shows & Recordings](https://www.benivo.com/the-view-from-the-top-benivo-podcast) ##### Company - [Mission, Vision, Values](https://www.benivo.com/mission-vision-values) - [Benivo Strategy Council](https://www.benivo.com/strategy-council) - [Leadership & Board](https://www.benivo.com/about) - [GDPR](https://www.benivo.com/gdpr) - [Data Security](https://www.benivo.com/blog/benivo-earns-iso-27001-certification) - [Careers](https://www.benivo.com/jobs) - [Anti-slavery and human trafficking](https://www.benivo.com/anti-slavery-and-human-trafficking) - [ISO 27001 Certification](https://www.benivo.com/iso-27001-certification) -   ### Blog © 2022 All Rights Reserved - Benivo | [Terms of Use](https://www.benivo.com/terms-and-conditions) | [Privacy Policy](https://www.benivo.com/privacy-policy) | [Cookies Policy](https://www.benivo.com/cookies-policy) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "image" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent20.net/hubfs/1187624/WIN_20220301_07_04_48_Pro%20(2).jpg" }, "name" : "Michelle Curran", "url" : "https://www.benivo.com/blog/author/michelle-curran" }, "dateModified" : "September 28, 2022, 5:34:36 PM", "datePublished" : "2022-09-28 17:34:36", "description" : "A very large technology company needed a better way to track how service providers were performing on their SLA commitments.", "headline" : "Case Study: Data Driven Service Provider Management", "image" : { "@type" : "ImageObject", "url" : "https://1187624.fs1.hubspotusercontent-na1.net/hubfs/1187624/Features_Customer%20service.png" }, "mainEntityOfPage" : { "@id" : "https://www.benivo.com/blog/automating-travel-expenses-reconciliation-0", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://cdn2.hubspot.net/hubfs/1187624/Marketing%20Images/Logos/Benivo%20Black.jpg" }, "name" : "Benivo Limited", "url" : "http://www.benivo.com" }, "url" : "https://www.benivo.com/blog/automating-travel-expenses-reconciliation-0" } ```