Online tools and Artificial Intelligence help customers solve their problems without human interaction. Does this mean that Contact Centre agents are doomed?
Not at all. But companies are recognizing that the contact centre agent needs to evolve, drop the scripts and approach the customer in a new way.
Here's how to do it.
It's not an easy job to manage nurse intake and retention at a hospital in the UK.
Introducing the Relocation Allowance, an HMRC tax and social security relief for companies and employees.Read More
Temporary Workplace Relief, an HMRC tax and social security break for companies and employees, is applicable in cases of long-term, project-based temporary assignments. It can save you a LOT of money.Read More
There is a world of opportunity outside our borders. If you are a company in Europe and you aren’t actively recruiting junior staff internationally, you’re missing out on a huge pool of talent and diversity.Read More