In Global Mobility, the "White-Glove" standard is often talked about, but rarely executed with the precision required for C-suite moves. For a 100-year-old market leader like Driscoll’s, moving key executives isn't just a logistical task, it's a critical business priority that requires empathy, expertise, and zero room for error.
We recently sat down with Mark Bicocchi, Global Mobility Program Manager at Driscoll’s, to discuss how they’ve transformed their mobility program by prioritizing high-touch relocation services and specialized executive care.
The Challenge: Overcoming the "Daily Grind"
Prior to partnering with Benivo, the mobility function at Driscoll’s faced the classic "Daily Grind", a cycle of reactive firefighting that stifled strategic growth. Operating as a lean function, the team was bogged down by manual administrative tasks, from auditing complex invoices to chasing status updates across fragmented service lines.
Without a single source of truth to oversee the overlapping workstreams of Relocation, Tax, and Immigration, the program faced significant Escalation Risk. This was particularly true for high-anxiety moves, like US Domestic Home Sales, where any delay or error in equity management could quickly become a boardroom-level issue. Driscoll’s needed to move away from transactional troubleshooting and find a partner capable of mirroring their own commitment to excellence.
The High-Stakes Home Sale
A centerpiece of the Driscoll’s program today is the expert management of US Domestic Home Sales for VPs and C-suite leaders. A home sale is a complex process where property transitions must be flawless. Driscoll’s leverages Benivo to assume this full burden, providing expert counseling that removes the stress of the sale so their leaders can focus on the business from day one.
The Power of Proactive "Counselor" Care
At the heart of this transformation are Benivo’s High-Touch Relocation Consultants (or "Counselors," as Mark refers to them). In the executive world, precision is paramount, and being proactive is the baseline for success. Mark highlighted how these consultants provide:
- Proactive Guidance: Delivering updates to the mobility team and the executive before they are even requested.
- The "Fine Touch": Translating the complex, nuanced needs of a C-suite executive into actionable instructions for the entire supply chain.
- Escalation Prevention: Solving potential issues in the background to ensure a flawless experience for the transferee.
Measuring Success: 9.25/10
The result of this focus on high-touch service is a 9.25/10 employee satisfaction score. For Driscoll’s, this metric proves that even the most complex moves, like those in their Relocation, Tax, and Immigration "Venn Diagram", can be executed with excellence when the right service model is in place.
By moving away from the "daily grind" of manual administration and focusing on empathic relocation services, Driscoll’s has ensured its most critical talent is supported with the same care and precision the brand has been known for for over a century.
“The relocation consultants are very, very good and attentive to detail... Benivo has been a great help with our Home Sale program, managing the complex details so our executives don't have to.” — Mark Bicocchi, Global Mobility Program Manager, Driscoll’s
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