--- title: "Transformation, Courage, and Culture: Insights from Lumen Technologies" description: In a recent episode of The View From the Top, host Brian Friedman sat down with Anna White, Chief People and Culture Officer at Lumen Technologies, to discuss one of the most significant corporate transformations in recent history. image: https://www.benivo.com/hubfs/AI-Generated%20Media/Images/The%20image%20features%20a%20modern%20office%20environment%20with%20large%20glass%20windows%20allowing%20natural%20light%20to%20flood%20the%20space%20In%20the%20foreground%20a%20diverse%20group%20of-1.png --- The 2025 Top 100 AI Champions in Global Mobility [ Congratulate Them ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLIIdrxZjSvBHGTRXbjzGPmhMgOmlWz%2BHtuE%2F0bw1CtkMQMqBPhlwerhIbCC0JMg%2BbG2qn8Q%2BXXIKv4lYS8MeNTgTUKDKeoGhTKfU8tWWRIh3RN2%2BzZJjNhyja6y2uvcSIUwtGEg%2FfecXRABIp4rrrlDETBD9aQVwzKsYoVUPI5wzrpIBmpAMBg85WcPHOIQLf9%2B&portalId=1187624&webInteractiveContentId=201649837081&webInteractiveId=507788446751&containerType=EMBEDDED&campaignId=51341fa0-b06d-44f8-91fb-7cc71f124ff0&pageUrl=https%3A%2F%2Fwww.benivo.com%2F&pageTitle=Benivo%3A+Relocation+Services+%2B+Mobility+Tech&referrer=&userAgent=Mozilla%2F5.0+%28Macintosh%3B+Intel+Mac+OS+X+10_15_7%29+AppleWebKit%2F537.36+%28KHTML%2C+like+Gecko%29+Chrome%2F143.0.0.0+Safari%2F537.36&hutk=be60c70c6b770dd62ed04b1622a8ea0e&hssc=163224367.3.1767889314142&hstc=163224367.be60c70c6b770dd62ed04b1622a8ea0e.1767889314142.1767889314142.1767889314142.1&pageId=78828455036&analyticsPageId=78828455036&hsfp=425688717&canonicalUrl=https%3A%2F%2Fwww.benivo.com&contentType=standard-page) [![Benivo](https://www.benivo.com/hs-fs/hubfs/Marketing%20Images/Logos/Benivo-Logo-Blue.png?width=80&height=29&name=Benivo-Logo-Blue.png "Benivo")](https://www.benivo.com/) # Transformation, Courage, and Culture: Insights from Lumen Technologies In a recent episode of *The View From the Top*, host Brian Friedman sat down with [**Anna White**](https://www.linkedin.com/in/whiteana/), Chief People and Culture Officer at [**Lumen Technologies**](https://www.lumen.com/), to discuss one of the most significant corporate transformations in recent history. --- Lumen, a nearly century-old company, is currently pivoting from a traditional telecommunications provider to a digital-first networking giant. This shift isn’t just about technology; it’s a radical overhaul of business, people, and culture. ### **Key Takeaways from the Discussion:** - **Culture as a Performance Driver:** Under CEO Kate Johnson, Lumen established a "North Star" centered on eight "Luminate" behaviors: teamwork, trust, transparency, clarity, customer obsession, courage, growth mindset, and respect. - **The "How" Matters as Much as the "What":** Lumen revamped its performance management to weigh "how" employees achieve results (living the values) as 50% of their rating. - **From "Know-it-alls" to "Learn-it-alls":** In the age of AI, Anna emphasizes that curiosity and learning agility are more valuable than having every answer.  - **Playing to Win:** The company moved from "playing not to lose" (defensive, incremental bets) to "playing to win" (bold moves and offense), a shift reflected in a dramatic stock price recovery from under $2 to approximately $8. ### **The Role of AI in Transformation** Lumen is leading with **AI diffusion**, using tools like "Goal Pro" to create SMART goals and "Casey" to help managers practice courageous conversations in a safe environment. ### **Strategic Global Mobility** Anna’s story of transformation mirrors the journey many Global Mobility  teams are currently on. Much like Lumen, forward-thinking GM functions are moving away from being reactive and transactional to becoming Strategic Business Partners. At [Benivo](https://www.benivo.com/), we empower this shift by providing a Unified Mobility Platform that automates the "transactional bucket", the manual work of invoice auditing, payroll reporting, and data entry. By eliminating these administrative burdens, we give Mobility leaders the "superpowers" to focus on what matters: strategy, talent impact, and employee experience. When you replace traditional fragmented systems with a single system of record, you gain the same level of clarity and data-driven influence that Anna White used to fuel Lumen’s incredible turnaround. **[Watch the full recording here](https://www.benivo.com/show-recordings?wchannelid=xmf67etd1n&wmediaid=vn4fen47kq)** to hear more about Lumen's journey and how to lead with purpose-driven leadership. ![Michelle Curran](https://www.benivo.com/hubfs/WIN_20220301_07_04_48_Pro%20(2).jpg) Author ### [Michelle Curran](https://www.benivo.com/blog/author/michelle-curran) Created on 29-1-2026 Subscribe to our blog. ##### Engage - [Benivo for RFPs & RFIs ](https://www.benivo.com/rfps-rfis) - [Analyse Savings Potential](https://www.benivo.com/savings) - [Watch Demos](https://www.benivo.com/demos) - [Contact](https://www.benivo.com/contact) - [Create a Vendor Profile](https://www.benivo.com/vendors) ##### Social - [Benivo Blog](https://www.benivo.com/blog) - [Benivo on LinkedIn](https://www.linkedin.com/company/benivo/) - [Benivo on Facebook](https://www.facebook.com/BenivoHQ) - [Benivo on Twitter](https://twitter.com/BenivoGM) - [Benivo Shows & Recordings](https://www.benivo.com/the-view-from-the-top-benivo-podcast) ##### Company - [Mission, Vision, Values](https://www.benivo.com/mission-vision-values) - [Benivo Strategy Council](https://www.benivo.com/strategy-council) - [Leadership & Board](https://www.benivo.com/about) - [GDPR](https://www.benivo.com/gdpr) - [Data Security](https://www.benivo.com/blog/benivo-earns-iso-27001-certification) - [Careers](https://www.benivo.com/jobs) - [Anti-slavery and human trafficking](https://www.benivo.com/anti-slavery-and-human-trafficking) - [ISO 27001 Certification](https://www.benivo.com/iso-27001-certification) -   ### Blog © 2022 All Rights Reserved - Benivo | [Terms of Use](https://www.benivo.com/terms-and-conditions) | [Privacy Policy](https://www.benivo.com/privacy-policy) | [Cookies Policy](https://www.benivo.com/cookies-policy) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "image" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent20.net/hubfs/1187624/WIN_20220301_07_04_48_Pro%20(2).jpg" }, "name" : "Michelle Curran", "url" : "https://www.benivo.com/blog/author/michelle-curran" }, "dateModified" : "January 29, 2026, 12:55:48 PM", "datePublished" : "2026-01-29 12:55:48", "description" : "In a recent episode of The View From the Top, host Brian Friedman sat down with Anna White, Chief People and Culture Officer at Lumen Technologies, to discuss one of the most significant corporate transformations in recent history.", "headline" : "Transformation, Courage, and Culture: Insights from Lumen Technologies", "image" : { "@type" : "ImageObject", "url" : "https://1187624.fs1.hubspotusercontent-na1.net/hubfs/1187624/AI-Generated%20Media/Images/The%20image%20features%20a%20modern%20office%20environment%20with%20large%20glass%20windows%20allowing%20natural%20light%20to%20flood%20the%20space%20In%20the%20foreground%20a%20diverse%20group%20of-1.png" }, "mainEntityOfPage" : { "@id" : "https://www.benivo.com/blog/transformation-courage-and-culture-insights-from-lumen-technologies", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://cdn2.hubspot.net/hubfs/1187624/Marketing%20Images/Logos/Benivo%20Black.jpg" }, "name" : "Benivo Limited", "url" : "http://www.benivo.com" }, "url" : "https://www.benivo.com/blog/transformation-courage-and-culture-insights-from-lumen-technologies" } ```