When Yuki Watanabe joined Delivery Hero, the global tech company was in hypergrowth. Volumes were soaring, expectations rising, and her small Global Mobility team was overwhelmed.
The answer? A full-scale digital transformation — powered by Benivo’s all-in-one platform.
In our latest episode of The View from The Top, Yuki and Benivo’s Matt Chic revealed how Delivery Hero reimagined its mobility program from the ground up, transforming it into a strategic asset that delivers both efficiency and experience.
A Platform Built for Scale
Delivery Hero needed a system that could handle triple the volume — without triple the headcount. That meant:
- Automating workflows
- Centralizing data
- Eliminating manual tasks
With Benivo’s platform, they created a fully integrated solution that connects their Workday HRIS, housing providers, and immigration vendors via API. Tasks that once required multiple systems and spreadsheets now happen seamlessly in one place.
“We needed a one-stop solution — scalable, customizable, and efficient. Benivo was the only one that ticked all those boxes.” — Yuki Watanabe
Early Engagement Through On-Demand Support
Relocating employees now receive access to a Delivery Hero-branded Benivo experience the moment they accept their offer, even months before they land. This pre-arrival journey includes:
- A personalized dashboard (web and mobile)
- Destination info, housing guidance, cost expectations
- Access to a 24/7 AI-powered assistant
- A human support team ready to help, on demand
The result? Fewer emails. Fewer escalations. And employees feel supported before Day One.
Solving Cash Flow Challenges with PayLater
One of the most impactful features Delivery Hero implemented was Benivo’s PayLater — an interest-free cash advance that helps employees secure housing before they’re on payroll. This proved critical for:
- Employees relocating from restricted currency countries
- New hires who needed to pay deposits up front
- Avoiding unnecessary strain on HR and finance
Employees receive funds early, repay after they’re settled, and don’t touch payroll or trigger tax issues.
“This was a game-changer. PayLater solved a real, urgent problem for our people.” — Yuki Watanabe
Streamlined Services, Empowered Teams
The Benivo platform also enabled:
- 20–30% time savings through automation and self-service
- Standardized onboarding for all assignees — including VIPs
- Flexible add-ons for senior leaders needing white-glove support
- Integration with third-party vendors to trigger home search and immigration tasks at just the right time
And the experience is seamless. Even though it’s Benivo tech, the platform is fully white-labeled to look and feel like Delivery Hero.
The Future: Predictive AI, Built-In Strategy
Delivery Hero isn’t done. Yuki’s vision includes:
- AI-powered insights that detect issues before they escalate
- Smarter cost estimates, automated workflows
- A future where systems “think ahead” and deliver before teams even ask
Benivo is already building toward this vision, with embedded AI and mobility-trained GPT tools rolling out across the platform.
Final Takeaway
This isn’t just about going digital. It’s about freeing up your team to focus on what matters — people — while giving your employees a modern, on-demand, and highly personalized experience. You can watch the full episode here.
Want to see what Benivo could do for your program?
Book a personalized walkthrough
Let us show you how to digitize, save time, and elevate the mobility experience — all with no additional cost per move.
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