In a recent episode of The View From the Top, host Brian Friedman spoke with Claire Ginocchio from Indeed and Ken Brown from Takeda about how AI is reshaping global mobility. With Indeed managing over 4,000 "life touches" annually and Takeda supporting employees in over 60 countries, their conversation highlighted a critical industry shift that Benivo is leading: moving Global Mobility from a reactive, transactional function into a strategic business partner.
Key Takeaways from the Discussion:
- AI as an Employee Experience Enabler: Both Indeed and Takeda use AI to provide instant answers via chatbots or digital avatars, offering real-time support on policies, relocations and flexible work programs.
- Balancing Automation and Human Touch: Routine questions are handled by AI, while complex or highly personal cases still require human intervention, ensuring empathy and tailored solutions for employees.
- Learning Through Experimentation: Both leaders emphasized starting small, using trial and error to expand AI’s use in workflows, content management, and employee interaction.
- Continuous Adaptation is Key: With technology evolving rapidly, an open mindset and ongoing training are essential to stay ahead.
- Global Reach and Impact: AI tools help teams handle massive scale, from thousands of annual relocations at Indeed to supporting employees in over 60 countries at Takeda.
Beyond the Hype: Practical AI in Action
While Indeed and Takeda operate in different industries (tech and pharma), both are leveraging AI to solve the core problem plaguing the industry: Fragmentation and manual work. Claire noted that at Indeed, over 50% of the population is now remote, requiring high-touch compliance and support for Expat assignments, one-way relocations, and "work from anywhere" initiatives. At Takeda, innovations like "Digital Ken", a multilingual AI avatar, provide personalized onboarding guidance.
This mirrors Benivo’s Mobility Intelligence (MI), which is purpose-built to answer 80% of routine employee questions instantly. By automating these inquiries, companies achieve a "WOW" welcome experience while freeing up the mobility team for strategic initiatives.
Shifting from Transactional to Strategic
The transition Claire and Ken described, moving from "beautiful wiki pages" and manual spreadsheets to data-driven strategy, is what we call the Global Mobility Workflow transformation. By automating the "Transactional Bucket" (logistics, invoice auditing, and payroll reporting), mobility leaders can focus on talent impact and employee experience.
A New Blueprint for Relocation Services
Benivo doesn't just provide a platform; we deliver a comprehensive suite of global relocation services integrated into a single ecosystem.
- Integrated High-Touch: Benivo’s model follows the "Human-Tech" balance discussed in the show. Our consultants leverage the platform to automate tasks, allowing them to spend more time on proactive advisory, expectation setting, and direct employee support.
- Global Supply Network & End-to-End Coverage: Our network covers over 100 countries with vetted and approved providers for every need, including household goods (HHG), temporary housing, destination services (DSP), and home sale. All vendor management, payment, and SLA tracking are managed seamlessly through the platform.
- One Unified Platform: We unify tax, immigration, and relocation into a single system of record, providing the clarity and influence needed to make data-driven decisions.
- Financial Superpowers: Our platform automates the entire financial value chain, from automated vendor payments and expense reimbursement to integrated compensation accumulation and payroll reporting. This eliminates the manual work and hidden fees often seen when using traditional relocation models.
- Immediate ROI: One Fortune 500 manufacturer achieved $3.45 million in annual savings by making this switch.
The Future is Unified
The journey of Indeed and Takeda shows that the future of Global Mobility lies in agility and trust. Whether it’s managing VIP/Executive moves with a single point of contact or scaling Early Career programs with instant financial support (PayLater), the goal is a single ecosystem for employees, consultants and mobility teams alike.
Watch the full recording here to learn more about Indeed and Takeda’s journey and how AI is reshaping the future of global mobility.
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