Client Story - Microsoft

Overview

Microsoft, one of the world’s largest technology companies, operates a complex global mobility ecosystem supporting thousands of relocations each year. The company’s traditional legacy Relocation Services Provider-driven model relied heavily on manual work, fragmented systems, costly intermediaries, and inconsistent experiences.

To modernize and automate their program, Microsoft implemented Benivo to manage 1000’s of annual moves in a segment of its program consolidating data and processes into one automated platform integrated with Microsoft’s internal systems, preferred suppliers, and global travel provider.

The transformation eliminated the need for manual legacy Relocation Services Provider processes, reduced operational burden, improved compliance, and delivered $ millions in savings.

The Challenge: Manual, Fragmented, Expensive

Microsoft’s mobility program had grown increasingly complex:

Manual operations across housing, destination Services, travel, payments, and payroll
High dependency on legacy Relocation Services Provider intermediaries
Costly and slow travel booking processes
Manual compensation accumulation & payroll reporting
No automation for policy decisions or allowance calculations
Limited visibility into costs, satisfaction, or emissions
Lengthy reimbursement cycles that created financial stress
Stakeholders coordinating across disconnected systems
Escalations driven by manual auditing & compliance checks

To scale efficiently across business units and early career populations, Microsoft needed automation, integration, and real-time data, not more vendors.

The Solution: Benivo’s Connected Mobility Ecosystem

Microsoft partnered with Benivo to centralize its entire mobility operation, replacing manual legacy Relocation Services Provider processes with automation and direct integrations across all core services.

Benivo Connected Microsoft’s Systems to Housing, DSP, Payments & Travel. Benivo integrated Microsoft’s ecosystems and preferred partners into a single automated platform:

Housing platforms + marketplace integrations
Destination Service Providers workflows and vendor systems
Benivo Payment Solutions (allowances, reimbursements, cash advances)
Microsoft HRIS, Travel, Finance & Payroll systems
First-ever global travel booking API with Amex GBT (powered by Citrix Amadeus)

This ecosystem approach eliminated the need for expensive legacy Relocation Services Provider touchpoints and enabled full automation.

Automation Replaced legacy Relocation Services Provider Manual Work. Benivo automated end-to-end global mobility operations previously managed manually:

Compensation & Payroll Automation
- Global compensation accumulation
- Automated payroll reporting
- Automated cost allocation
- Digital gross-up and taxable benefit tracking
Vendor Automation
- Vendor invoice auditing
- Automated service initiation
- SLA tracking and performance analytics
Program Automation
- Policy selections
- Automated allowance calculations & payments
- Real-time milestone updates
- Digital document generation
- Automated compliance checks
- Automated travel audits

This automation reduced operational effort by over 40% and made the program scalable.

First-Ever Travel Booking API With Amex GBT. Microsoft and Benivo launched the industry’s first direct booking API between a Mobility Tech platform and Amex Global Business Travel, enabling:

Instant flight booking from within Benivo
Automated policy enforcement
Real-time spend analytics
Complete removal of manual booking processes
Audit automation for every itinerary

This breakthrough delivered millions in travel-related savings alone.

Automation Eliminated Escalations Entirely By automating:

Policy decisions
Allowance calculations
Payments
Compliance audits
Vendor invoice checks

Microsoft achieved a 100% reduction in escalations, delivering a seamless experience for employees and dramatically reducing case management load.

The Results: A Unified, Automated, Scalable Mobility Program

Major Efficiency & Cost Gains
- 40% reduction in admin costs
- Millions saved across travel, legacy Relocation Services Provider fees, manual invoice auditing, and reporting
- Double-digit reductions in management fees
- 100% reduction in escalations
- Payments processed in 2 minutes instead of 2 weeks

Employee Experience Transformation
- NPS increased from 54 → 77
- 9/10 employee satisfaction
- Automated, instant payments
- Housing, roommate finder, carpool, and local insights consolidated in one platform
- Mobile-first design for Gen Z and early career populations
Sustainability & Compliance
- Automated carbon-tracking for travel
- Unified compliance analytics
- Real-time dashboards for leaders