Client Story - Fortune 500 Manufacturer Cuts Costs & Elevates Mobility with Benivo

Overview

A global manufacturing enterprise operating in 50+ countries was relying on an outdated relocation model. Their legacy relocation provider delivered disappointing employee experience, charged high administrative and reimbursement fees, lacked modern technology, and provided limited data visibility. The result was a costly, reactive program that drained HR, Finance, and Global Mobility resources.

The company switched to Benivo’s Relocation Services and gained full access to Benivo Mobility Tech at no additional cost. All activity, from initiation to cost estimates, document generation, subcontracting a global supply chain via Benivo, payments, and compensation accumulation, moved onto one unified platform.

The entire relocation scope previously managed by a legacy Relocation Services Provider transitioned to Benivo’s consultant-led model powered by a global supply chain network and integrated technology. The results: 37% increase in employee experience, 70% reduction in immigration -related escalations, and $3.45 million in overall savings.

The Challenge: An Expensive, Low-Tech, Underperforming Model

The organization struggled with costly, fragmented service delivery and an outdated operational model. Core issues included:

Expensive administrative fees for expense reimbursements
Underperforming relocation provider and disappointing employee experience
No technology to automate processes or provide visibility
Heavy administrative workload for the Global Mobility team
Lack of data to support forecasting, reporting, or strategic decision-making

This structure created delays, escalations, and inefficiencies across every stage of the relocation journey.

The Benivo Solution: High-Touch Relocation Services + Integrated Mobility Tech

End-to-End Relocation Services With Global Coverage.

Benivo deployed its Benivo Supply Partner (BSP) network, covering 100+ countries, to coordinate all in-scope services. The client leveraged:

Household Goods (HHG)
Destination Services (DSP)
Temporary housing
Partner/Spouse support
Car shipment
Compliance support
Dedicated relocation consultants (experienced, proactive, and high-touch)

All vendor management, SLA tracking, and performance monitoring were conducted through Benivo, powered by a unified system of record.

Mobility Tech Included at No Extra Cost

The client replaced manual processes with automation across the relocation lifecycle, including:

Bringing tax, immigration, and relocation to a single platform
Automation workflows
Unlimited cost estimates, document generation, and approvals
Performance dashboards, milestone tracking, and AI-driven alerts
Compensation accumulation and payroll reporting
Integrated communication across Global Mobility, employees, and vendors

This eliminated duplicate work and provided real-time visibility into every relocation.

Measurable Impact: Demonstrating ROI

The unified Relocation Services + Mobility Tech model delivered immediate and sustained results.

$3.45 Million Annual Savings
$6,000 Average Savings Per Move - Operational efficiencies and reduced vendor costs contributed to meaningful per-move savings
Lower Vendor Costs With Higher Satisfaction
- Destination Services were 15% cheaper
- Language training was 65% cheaper
- All savings were achieved while improving service quality, engagement, and transparency
Fewer Escalations, Stronger Immigration Experience - Using Benivo’s milestone tracking and AI dashboards, the client saw:
- 70% reduction in immigration-related escalations
- 37% increase in employee satisfaction, without changing their immigration provider
- Benivo’s proactive monitoring identified issues early and ensured cases stayed on track