Client Story - Capgemini

Overview

Capgemini, one of the world’s leading IT and consulting firms, operates in 70+ countries and supports tens of thousands of employees globally. With a large mobile workforce and a steady flow of international relocations, the company needed a modern, integrated way to manage mobility while improving employee experience and reducing costs.

Capgemini replaced their legacy Relocation Services Provider with Benivo’s full Relocation Services + Mobility Tech platform, consolidating all mobility operations into a single high-touch, high-tech solution.

The result: lower costs, 90% fewer escalations, automated workflows, 80% reduction in manual operational work, and a dramatic increase in employee satisfaction and team efficiency.

The Challenge: Fragmented Processes, High Costs, and No Visibility

Before Benivo, Capgemini struggled with:

Multiple vendor touchpoints creating a fragmented employee experience
Limited transparency into relocation milestones and supply chain performance
Heavy manual workload for mobility teams
Complex financial management, especially before payroll activation
No centralized system of record, making reporting and forecasting difficult
Employees lacking clear, self-service access to destination information

The legacy Relocation Services Provider model added layers of cost, delays, and operational inefficiency.

Capgemini transitioned all relocation services and mobility operations to Benivo, replacing their legacy Relocation Services Provider entirely.

High-Touch Relocation Consultants - Benivo provided experienced Relocation Consultants who deliver direct, proactive support, expectation setting, and escalation prevention for every employee.
Global Supplier Network - Benivo’s curated Benivo Supply Partner (BSP) network handled:
- Household goods
- Temporary housing
- Destination services (DSP)
- Partner/Spouse support

All vendors were contracted, managed, tracked, and paid through Benivo.

One Unified Mobility Tech Platform - Capgemini consolidated all relocation, tax, immigration, and payroll data into a single system of record with:
- Real-time milestone tracking
- Centralized communication
- Digital document management
- Unlimited cost estimates
- Automated workflows and approvals
Automated Allowances, Payments & Cash Advances - Benivo automated all financial elements:
- Allowances
- Reimbursements
- Vendor payments
- Pre-arrival cash advances (PayLater)

This eliminated delays and improved satisfaction across the mobile population.

Automation That Replaced Legacy Relocation Services Provider-Driven Manual Work

Capgemini used Benivo to automate key processes historically handled by multiple vendors:

Vendor Invoice Audits - Digital audit of tax, immigration, and relocation invoices.
Compensation Accumulation - Automated gross-up, taxable benefit tracking, and financial reporting.
Payroll Reporting - Standardized global payroll files produced automatically.
Tax Authorization Lists - Automated management and updates, eliminating a major source of manual work.