Case Study: From Legacy Chaos to Seamless Automation

Overview

London Stock Exchange Group (LSEG), a leading global financial markets infrastructure provider, was operating a mobility program built on outdated technology using a legacy assignment management tool charging high fees for changes. Following a merger, the Global Mobility team managed two disconnected legacy systems that were costly to maintain, difficult to customize, and no longer aligned with the needs of a modern, data-driven program.

LSEG partnered with Benivo Mobility Tech to consolidate all mobility data, automate workflows, and create a unified platform that orchestrates tax, immigration, and relocation processes. The result was a seamless transition from reactive, manual work to a proactive, AI-powered mobility function, achieved with zero customization fees, zero API fees, and zero implementation cost.

The Challenge: Legacy Technology, Data Fragmentation, and Rising Support Costs

LSEG’s previous assignment management tool had become outdated and operationally irrelevant:

Two separate systems created inconsistent records and duplicated work
High customization and API fees made improvements impossible
Siloed data across tax, immigration, and relocation created blind spots
Manual reporting & consolidation increased error rates
Limited visibility into immigration activity and program metrics
Super-user dependency, with a few individuals tasked with keeping legacy systems functioning
Poor user experience for both employees and HR

The technology was preventing, not enabling, the mobility program to evolve.

The Benivo Solution: One Unified, AI-Powered Mobility Platform

LSEG selected Benivo to replace its legacy systems and modernize the entire mobility ecosystem. The focus: unification, automation, and strategic transformation.

1. Unified Mobility Tech Platform: Benivo became LSEG’s single source of truth, consolidating:

Mobility data
Documents and workflows
Policy rules
Cost estimates
Tax, immigration, and relocation information
Vendor activity and SLA performance

No more manual data consolidation, spreadsheets, or duplicated entries.

2. Zero-Cost Flexibility: No Customization Fees. No API Fees. No Implementation Costs.

LSEG gained an agile tech partner where:

All changes were made at no cost
APIs were included
New workflows and enhancements were configured instantly
The platform evolved with the program rather than falling behind it

This eliminated tens of thousands in annual system support fees previously paid to the legacy provider.

3. Automated Workflows & Real-Time Syncing: Benivo automated previously manual processes:

Data syncing across HR, GM, tax, immigration, and relocation
Service authorizations
Document generation
Case updates
Reporting and dashboards
Tracking compliance milestones
Assignment changes and approvals

Automation removed operational friction for HR and GM, dramatically reducing admin load.

4. Orchestrating the Complete Partner Ecosystem: Integrated Partner Ecosystem: Benivo serves as the core hub or "ecosystem" that connects LSEG colleagues to their three external partners (Newland Chase, KPMG, and Weichert). Using integrated APIs and automated workflows, Benivo ensured:

Seamless data flow
Standardized processes
Shared dashboards
Better collaboration across vendors
Full compliance visibility

This finally connected the mobility ecosystem end-to-end.

5. AI-Powered Reporting & Live Dashboard: For the first time, LSEG had real-time insights into:

Immigration statuses
Move volumes
Budget vs actuals
Cycle times
Vendor performance
Risk indicators
Program trends

This shifted the program from reactive firefighting to data-driven, proactive decision-making.

Operational Efficiency - HR and GM teams saved hours per week thanks to unified data and automated workflows, freeing time for strategic workforce planning.
Cost Reduction - Eliminated all legacy system support fees, customization charges, and API costs. The ongoing model provides continuous enhancements at no extra cost.
Improved Data Accuracy - Significant reduction in errors due to elimination of manual reconciliation across systems.
Better Employee Experience - Employees gained real-time access to their mobility details through a clean, user-friendly platform.
New Strategic Capabilities - For the first time, LSEG could track immigration numbers and view program insights through real-time dashboards.
Program Visibility & Governance - End-to-end visibility across tax, immigration, and relocation processes, enabling better vendor oversight and compliance monitoring.