Client Story -CGI

Global Mobility Challenge

CGI's mobility program had grown significantly through mergers and acquisitions, but the infrastructure supporting it had not kept pace. Benivo replaced both CGI's legacy Relocation Services Provider and their legacy assignment management system. Before that change, the program operated across two disconnected solutions with data spread across Excel, email, SharePoint, and multiple vendor tools. There was no single source of truth, no population-level visibility, and no capacity for the team to operate strategically.

As David Carmichael, Global Mobility Director at CGI, described it: "If I've got masses of information trapped in multiple systems that are not linking together, I'm more inclined to worry about the how than the why, because I'm constantly firefighting, controlling all of those data points." The scale of the challenge was significant:

Approximately 400 traditional temporary assignees with high annual rotation
Over 4,000 international new hires requiring varying levels of mobility and immigration support
A further population of approximately 8,000 permit holders globally who were sitting outside the mobility function entirely, managed in a decentralised and inconsistent way across HR and talent teams
A legacy Relocation Services Provider model that was becoming cost-prohibitive and misaligned to the type of moves CGI needed to support
No consolidated view of costs, compliance status, or population data across any of these groups

A further commercial driver shaped the decision: CGI recharges mobility costs directly to clients. Any cost added to the relocation package hits client fees directly, meaning an inefficient or expensive model risked losing business. As David put it: "If we were providing support that made the move cost-prohibitive, we wouldn't win the work and we wouldn't be moving the people."

Benivo replaced both CGI's legacy Relocation Services Provider and their legacy assignment management system, consolidating two disconnected solutions into one unified platform. This is the central story of the CGI partnership: by removing the cost and complexity of two separate legacy providers, CGI freed up budget that was then reinvested to extend mobility support to the 8,000 international hires who had previously sat outside the program entirely. The result was a Global Mobility function that became more strategic, wider in reach, and lower in total cost simultaneously.

Relocation Services

Benivo provides CGI with full end-to-end Relocation Services, including experienced Relocation Consultants who manage the entire move journey, a global network of vetted supply partners covering household goods, temporary housing, destination services, and partner support across 100+ countries, vendor management, SLA tracking, and proactive performance monitoring all managed through the Benivo platform, integrated payment services covering vendor payments, employee expense reimbursement, and allowance disbursement, and compensation accumulation and payroll reporting, eliminating the fees and manual work previously charged by the legacy RMC.

Mobility Tech

By consolidating Relocation Services and Mobility Tech onto one platform, Benivo removed the layers of cost and administration that had existed between CGI's legacy providers. The platform serves as the single system of record for the entire mobility program, bringing together case data, workflows, service milestones, documents, dashboards, and compliance activity in one place. This consolidation freed up budget and team capacity that CGI redirected toward managing their international hire population for the first time.

The program has been progressively built out on the platform: starting with Relocation Services, then Assignment Management, followed by Cost Estimates, and expanding to include Cost Tracking, Accruals, and the Immigration Management Hub for CGI's international hire population.

Key capabilities in place:

Single system of record for all mobility activity across assignees, project workers, and international hires
Automated workflows for case management, policy briefings, and document generation
Real-time tracking and reporting across the full population
Integrated APIs for seamless data flow, eliminating duplicate data entry
Compensation accumulation, cost reporting, and forecasting for consistent payroll integration and compliance
Immigration Management Hub for tracking permit holders, renewal dates, budget forecasting, and compliance alerts across CGI's international hire population

Cost Impact

50% reduction in overall program spend
Millions in total cost savings
Lower costs compared to legacy RMC models across both service delivery and system management
Cost forecasting strengthened through automated reporting and compensation accumulation
Budget freed by consolidation reinvested to extend mobility support to 8,000 international hires

Operational Efficiency

40% reduction in administrative tasks
28 manual processes automated, eliminating duplicate data entry
Service timelines reduced from weeks to 1 to 2 days for many workflows
Hundreds of hours saved through consolidated service delivery and automation
Improved accuracy and consistency with centralised data across the full population

Employee Experience

33%+ increase in employee satisfaction scores
Consistent, consultant-led support across all move types
Faster onboarding and deployment with real-time visibility into process status
Policy briefings and documentation managed through the platform

Strategic Impact

Global Mobility team freed from administration to focus on strategy and business partnership
Population-level visibility achieved for the first time across all mobile talent groups
8,000 international hires brought under the mobility function, previously unmanaged and sitting across decentralised HR and talent teams
Better decision-making enabled by real-time data and consolidated reporting
Stronger governance and compliance with standardised workflows across all populations