Client Story -Indeed

About Indeed

Indeed is one of the world’s largest job and hiring platforms. As a remote-friendly organisation, much of its workforce can work fully remotely, which shapes a mobility program that is broader than traditional relocation alone, spanning relocation and immigration alongside flexible work programs such as temporary remote work. The Global Mobility team supports a range of move types, from business-driven relocations for teams that co-locate to leadership moves and special project needs.

Global Mobility Challenge

Karen Hale joined Indeed as Global Mobility Strategy Director in January 2025 with a mandate to make the program more strategic. Listening to the business surfaced a clear pain point with one of its larger relocation users: the problem was not the cost of a move, it was the inability to predict and budget for it.

"It sounds like it was about cost, but it really wasn’t about the cost to move someone. It was really about their struggle to appropriately budget for moves." - Karen Hale, Global Mobility Strategy Director, Indeed

Under the traditional model, the amount paid per move varied widely with family size and location. One move might come in around €15,000 and the next around €30,000, so the business never knew what it was committing to when it approved a relocation. Indeed wanted to move to a Managed Budget model to solve this, but its legacy Relocation Management Company could not support it.

Managed Budget - Predictability and Flexibility:

Benivo’s Managed Budget solution benchmarks average spend and sets a conservative, worst-case budget the business can plan against, in clear tiers by family size. The business gets a number it can always budget against, and may come in under but is designed never to exceed. The employee sees the budget in true cash value and chooses how to spend it across vetted services that fit the move, requesting quotes on the platform and only drawing down the budget when they decide to go ahead.

Strong guardrails keep the focus on services rather than cash. There is no full cash-out, the most an employee can take in cash is around 50–60% of the budget, and the budget is deliberately preserved for the services that matter most on international moves, such as destination support. Integrated expenses complete the experience: employees submit a receipt by photo and are paid approved amounts from their budget to a bank account or a virtual card.

"It’s definitely a three way win. The business gets that front end predictability that they wanted. The employee gets more flexibility, and from our team, it’s a relatively light admin lift." - Karen Hale, Global Mobility Strategy Director, Indeed

Everything the RMC Delivered, on One Platform

Beyond Managed Budget, Benivo provides Indeed’s full Relocation Services: experienced consultants, a vetted global supplier network, vendor management, integrated payments and expense reimbursement, and compensation reporting. Because service and technology sit on one platform, the team manages every case in one place, with full visibility of budget allocated versus remaining, secure platform-to-platform document sharing, automatic communication logging, and structured ticketing for questions and exceptions.

Predictability: a reliable worst-case budget for every move, in consistent tiers by family size
Flexibility: employees choose vetted services in true cash value, with guardrails that protect key support
Efficiency: a light administrative lift for the mobility team, enabled by automation on one platform
Strategic impact: mobility positioned as a proactive partner, with data and scenario planning to back it up

Watch the full video recording from The View From The Top here (click on main discussion chapter).