Client Story - Delivery Hero

About Delivery Hero

Delivery Hero is a leading local delivery company operating in 70 countries across four continents. Their mission is to deliver anything straight to your door. With over 50,000+ employees globally, it faced significant challenges in managing its global mobility program during a period of hypergrowth. Their existing solutions struggled to keep pace with the triple-digit volume of relocations, leading to inefficiencies and a less-than-optimal employee experience. By partnering with Benivo, Delivery Hero transformed its global mobility program, streamlining processes, reducing administrative burden, and enhancing employee satisfaction through a unified platform that combines high-touch services with advanced technology.

Global Mobility Challenge: Hypergrowth Overwhelms Manual Processes

Booming Business, Strained Resources: With the surge in food delivery during COVID-19, Delivery Hero's relocation volume dramatically increased from a few hundred to triple digits, overwhelming a small global mobility team.
Lack of Efficiency: The existing program, built for a smaller scale, lacked the automation and streamlined processes needed to manage the increased volume, leading to an intense workload and operational friction.
Inconsistent Employee Experience: Employees, especially those eager to plan ahead, found it difficult to get timely information, leading to numerous inquiries and a reliance on manual communication.
Cash Flow Issues for Transferees: New hires, particularly from countries with restricted currencies, faced challenges securing permanent housing due to upfront deposit requirements and delays in receiving relocation bonuses.
Housing Crisis in Berlin: A shortage of available housing in Berlin compounded the challenges for relocating employees.
Limited Visibility and Control: The previous system lacked real-time data and comprehensive reporting, making it difficult for the global mobility team to track progress, manage costs, and identify issues proactively.

Enhancing Stakeholder & Vendor Relationships

Beyond mere transactions, Benivo's platform actively fosters stronger relationships across Delivery Hero's global mobility ecosystem. By providing real-time data visibility and streamlined communication channels, Benivo empowers Delivery Hero's GM team to move from reactive troubleshooting to proactive partnership. This means less time chasing information and more time collaborating strategically with internal stakeholders – from HR and finance to hiring managers – and external partners. The integrated system ensures that all parties, including service providers, are aligned and have the information they need, when they need it, reducing friction and building trust throughout the relocation journey.

The Impact: Efficiency, Savings, and a "Wow" Employee Experience

The implementation of Benivo's platform delivered significant results for Delivery Hero:

Increased Efficiency and Time Savings: The global mobility team saved 20-30% of their time by eliminating repetitive tasks and providing employees with self-service access to information. This allowed them to focus on more strategic and value-added work, providing meaningful support for the emotional aspects of relocation
Improved Employee Satisfaction: Employees received instant, on-demand information and a seamless, personalized experience, leading to higher satisfaction.
Resolved Cash Flow Challenges: The PayLater feature ensured that new hires had the necessary funds for deposits, reducing stress and facilitating smoother transitions.
Seamless Vendor Integration: The platform effectively integrates with various suppliers, ensuring coordinated and efficient service delivery without constant manual oversight.
Enhanced Control and Visibility: Real-time dashboards and reporting provided the global mobility team with complete visibility and control over their program, enabling data-driven decision-making.