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Case Study - Mobility Tech and Relocation Services
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Scaling Global Mobility with Benivo's Integrated Platform


About Delivery Hero

Delivery Hero is a leading local delivery company operating in 70 countries across four continents. Their mission is to deliver anything straight to your door. With over 50,000+ employees globally,  it faced significant challenges in managing its global mobility program during a period of hypergrowth. Their existing solutions struggled to keep pace with the triple-digit volume of relocations, leading to inefficiencies and a less-than-optimal employee experience. By partnering with Benivo, Delivery Hero transformed its global mobility program, streamlining processes, reducing administrative burden, and enhancing employee satisfaction through a unified platform that combines high-touch services with advanced technology.

Global Mobility Challenge:  Hypergrowth Overwhelms Manual Processes

  • Booming Business, Strained Resources: With the surge in food delivery during COVID-19, Delivery Hero's relocation volume dramatically increased from a few hundred to triple digits, overwhelming a small global mobility team.
  • Lack of Efficiency: The existing program, built for a smaller scale, lacked the automation and streamlined processes needed to manage the increased volume, leading to an intense workload and operational friction.
  • Inconsistent Employee Experience: Employees, especially those eager to plan ahead, found it difficult to get timely information, leading to numerous inquiries and a reliance on manual communication.
  • Cash Flow Issues for Transferees: New hires, particularly from countries with restricted currencies, faced challenges securing permanent housing due to upfront deposit requirements and delays in receiving relocation bonuses.
  • Housing Crisis in Berlin: A shortage of available housing in Berlin compounded the challenges for relocating employees.
  • Limited Visibility and Control: The previous system lacked real-time data and comprehensive reporting, making it difficult for the global mobility team to track progress, manage costs, and identify issues proactively.

Solution Implemented: A Seamless, Scalable, and Customizable Platform

Delivery Hero sought a "one-stop solution" that was scalable, customizable, and could integrate with their existing HR systems. Benivo provided an integrated platform that addressed their key needs:

Streamlined Operations through Automation

Benivo's platform introduced automated workflows, document generation, and real-time data synchronization across systems. This significantly reduced manual administrative work, saving the global mobility team an estimated 20-30% of their time.

Enhanced Employee Experience with Digital Self-Service

Employees gained instant access to a centralized platform. This digital hub provided on-demand information about their destination, housing, and policy, reducing the need for direct inquiries to the mobility team. The platform also offered Amazon-style ratings and reviews from colleagues and proactive issue detection via BenivoGPT and AI dashboards.



"PayLater" for Financial Flexibility: 

Benivo's unique PayLater feature addressed the cash flow challenges faced by transferees. It allowed employees to receive interest-free advance payments for housing deposits and other upfront costs before their first paycheck, eliminating financial barriers.

Seamless Integration Across Ecosystem

The Benivo platform integrated with Delivery Hero's HRIS (Human Resources Information System) and downstream suppliers like housing and immigration providers, ensuring smooth data flow and eliminating manual data entry.

Customizable and Branded Experience

The platform was easily customizable to reflect Delivery Hero's branding, ensuring that the support felt like an extension of their internal team, rather than an external vendor.

Proactive Issue Detection with AI

Benivo's AI dashboards and BenivoGPT proactively identify potential issues, allowing the Delivery Hero team to intervene before problems escalate, further reducing escalations and improving efficiency.

Enhancing Stakeholder & Vendor Relationships

Beyond mere transactions, Benivo's platform actively fosters stronger relationships across Delivery Hero's global mobility ecosystem. By providing real-time data visibility and streamlined communication channels, Benivo empowers Delivery Hero's GM team to move from reactive troubleshooting to proactive partnership. This means less time chasing information and more time collaborating strategically with internal stakeholders – from HR and finance to hiring managers – and external partners. The integrated system ensures that all parties, including service providers, are aligned and have the information they need, when they need it, reducing friction and building trust throughout the relocation journey.

Scaling Global Mobility with Benivo's Integrated Platform

This client story highlights how Benivo's technology and expertise can help organizations like Cox Enterprises transform their global mobility programs, driving efficiency, improving employee experience, and delivering strategic value.

Watch the video to learn more 

"Benivo really understood our needs. We needed efficiency, we needed a system that's scalable and customizable. And that was the ask. Give me a platform, a one stop solution."

Yuki Wantanabe

The Impact: Efficiency, Savings, and a "Wow" Employee Experience

The implementation of Benivo's platform delivered significant results for Delivery Hero:

  • Increased Efficiency and Time Savings: The global mobility team saved 20-30% of their time by eliminating repetitive tasks and providing employees with self-service access to information. This allowed them to focus on more strategic and value-added work, providing meaningful support for the emotional aspects of relocation 
  • Improved Employee Satisfaction: Employees received instant, on-demand information and a seamless, personalized experience, leading to higher satisfaction
  • Resolved Cash Flow Challenges: The PayLater feature ensured that new hires had the necessary funds for deposits, reducing stress and facilitating smoother transitions
  • Seamless Vendor Integration: The platform effectively integrates with various suppliers, ensuring coordinated and efficient service delivery without constant manual oversight
  • Enhanced Control and Visibility: Real-time dashboards and reporting provided the global mobility team with complete visibility and control over their program, enabling data-driven decision-making.

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