Benivo has several solutions in place to identify issues before they escalate. One of them is the use of dashboards to highlight critical warnings or "red flag" moments. This allows for action or intervention to be taken before issues become escalations. For example, if there are incomplete needs assessments, notifications are issued to the employee. If no action is taken or it's still incomplete, a second intervention is triggered three days later to the relocation consultant, and after five days, the mobility team is notified. This process helps identify and solve issues before they become bigger problems.

Additionally, Benivo monitors employee feedback daily. Any pulse survey score of 6 or lower is escalated to the Head of Employee Success who analyzes the issue and collects additional information from the low-scoring employee. Immediate remediation steps are taken to help the employee who is having a bad experience, and a root cause analysis is conducted to prevent the issue from happening again.

Benivo also has a clearly defined escalation path for each cause, which includes initial communication requirements to all stakeholders, clear roles and responsibilities, ongoing communication, communication documentation, and process SLAs. This ensures that everyone knows who is responsible for handling different types of issues and that involved stakeholders receive prompt and regular updates about issue resolution status and required actions until the issue is resolved.

Furthermore, Benivo has a case management system in place to manage escalations effectively. This includes identifying or getting notified of an issue, assessing the impact on the employee's relocation, engaging the vendor responsible for the issue, coordinating the resolution of the escalation, and tracking and reporting on the escalation's status and outcome.

Lastly, Benivo has implemented security controls in its operations to identify security and privacy incidents as quickly as possible. This includes regular review of log files for signs of intrusion and utilization of Microsoft Azure Defender for Cloud and WAZUH tools.

Benivo supports various integrations with its platform. This includes integrations through API or other approaches with a client's HRIS, ATS, Tax, Immigration, and vendor-partners. These integrations are designed to streamline processes and improve the user experience.

As for the cost, Benivo includes all integrations at no additional cost. This means that clients can integrate their existing systems with the Benivo platform without incurring extra fees. This is part of Benivo's commitment to providing a comprehensive and cost-effective solution for its clients.

Yes, during the onboarding process, your company will have a dedicated team from Benivo to guide you. This team will help you understand the various aspects of the platform, the services offered, and how to make the most of them. They will also be available to answer any questions and provide support as needed. This is part of Benivo's commitment to ensuring a smooth and successful onboarding experience for all its clients.

Benivo releases upgrades every month and clients receive automatic updates. There is no additional cost for these upgrades. As for onboarding and support, Benivo provides ongoing support after implementation at no additional cost. This includes assigning an executive sponsor, client success manager, client analytics lead, and data scientist to your account along with team support from product, content ops, ops, employee success, and development teams. The support is indefinite and included in the standard fees with no limitation while the service is active.

Yes, support is available as standard to partners/spouses of employees. Benivo recognizes the importance of supporting spouses and partners in a move and has launched a dedicated platform for them. This platform provides destination and process guidance and resources for continuing education, social life, family help, and finding work. The employee can invite their spouse/partner to this dedicated digital platform. This support is viewed as a premium service, but Benivo offers it at no additional cost. It's included as part of the standard service to make partners/spouses feel welcome and to reduce questions to HR from the family around critical relocation topics.

Benivo offers a solution called "Project Mobility" which is designed to manage employees or workers who are deployed on short-term or long-term projects in different locations around the world. It involves coordinating various aspects of the assignment such as compliance management, cost estimates, employee profiles, document management, and tracking historical data.

The key features of Benivo's Project Mobility solution include:

1. Delivering cost savings and better compliance with data-driven insights.
2. Creating a project and integrating it with your internal tools.
3. Reviewing workflows for corporate tax and security.
4. Creating profiles of employees and triggering a workflow for compliance review.
5. Managing all project information in a single place.
6. Assigning employees to the project and running compliance assessments on an individual level.
7. Tracking vendor services assigned to employees as a result of compliance assessments.
8. Viewing project analytics reports and drilling down to see costs, status, and project scorecard.

Benivo Projects is a central hub for managing projects from a mobility point of view. It is especially relevant for companies who work on projects in client-facing industries such as IT outsourcing, energy, oil and gas, consulting, and engineering. Whether you're managing commuters or short-term assignments, Benivo Projects can help you streamline your processes and save you time and money.

Benivo's solution for managing project assignments stands out in the market due to its comprehensive and integrated approach. It is designed to address the unique challenges of project mobility, providing a central hub for all project-related information and activities.

Key differentiators include:

1. Centralized Management: Benivo Projects provides a single platform for managing all aspects of project assignments. This includes compliance management, cost estimates, employee profiles, document management, and tracking historical data. This centralization eliminates the need for multiple systems and tools, improving efficiency and collaboration.

2. Data-Driven Insights: Benivo's solution delivers cost savings and better compliance through data-driven insights. It allows for real-time tracking of vendor services assigned to employees as a result of compliance assessments, and provides project analytics reports for a comprehensive view of costs, status, and project scorecard.

3. Integration: Benivo Projects can be integrated with your internal tools, ensuring seamless coordination and data flow across systems. This integration capability enhances the efficiency of project management and reduces the risk of data discrepancies.

4. Compliance Management: One of the key challenges in managing project assignments is ensuring compliance with various regulations. Benivo's solution addresses this by running compliance assessments at an individual level and managing all compliance-related information within the platform.

5. Support for Various Industries: Benivo Projects is versatile and can be used across various client-facing industries such as IT outsourcing, energy, oil and gas, consulting, and engineering. This makes it a flexible solution that can adapt to different project requirements and contexts.

6. Employee-Centric Approach: Benivo's solution is designed with the employee in mind. It allows employees to be assigned to projects and provides them with a clear view of their roles and responsibilities. This focus on the employee experience helps to ensure successful project outcomes.

These features, combined with Benivo's commitment to continuous innovation and customer support, make its solution a standout choice for managing project assignments.

Benivo has a robust system in place for tracking vendor Service Level Agreements (SLAs). This system is called BenivoTrackers. It outlines each step in the delivery of a certain service and the expected milestone SLA for each step. The performance against these milestones is tracked live and reported live, providing both individual employees and the Global Mobility team with real-time views on the status of service delivery.

The real-time capabilities of Benivo's SLA tracking system are extensive. They include live status reporting at both the individual employee level and analytics across the entire program. This allows for immediate identification of issues before they escalate. For example, if an employee is stuck in a certain step of the process with a vendor for longer than average (or the SLA), Benivo will raise an immediate alert to the vendor and to the corporate to ensure the issue is resolved even without the employee knowing that there was an issue.

In addition, Benivo's system can identify vendors that perform better overall or in certain geographies by monitoring the performance of different vendors across clients. This data is used to suggest alternatives if a service provider does not meet expectations.

Furthermore, Benivo's system also includes a feature called Pulse Surveys. These surveys collect feedback in real time, ensuring that issues can be identified and resolved promptly. This real-time feedback mechanism further enhances the ability to track and manage vendor performance.

Overall, Benivo's vendor SLA tracking solutions provide comprehensive real-time capabilities, enabling proactive management of service delivery and ensuring high levels of satisfaction.

Benivo has implemented a comprehensive approach to reduce the risk of a data breach by vendors and downstream vendors. This includes the use of advanced technology solutions and strict compliance measures.

Benivo has developed a technology solution in collaboration with cybersecurity experts that reduces the risk of a data breach by 97% compared to solutions offered by RMC’s and Assignment Management solutions. This solution is built on a layered defense model and dramatically changes how data is managed. It can be implemented without changing vendors, allowing employers to continue using their existing vendors while ensuring that their employees' data is protected.

The technology solution includes tools to protect employee data and ensure that vendors can focus on delivering their service rather than managing data security. Benivo keeps all data secure and only shares protected data. They also provide vendors with technology tools to help manage data securely.

In addition to the technology solution, Benivo also has a Supplier Security Policy in place. This policy outlines the security measures that suppliers, vendors, and partners must adhere to. It includes clauses that stipulate confidentiality and return of assets after the termination of the agreement.

Furthermore, Benivo uses Data-Loss Prevention (DLP) solutions and Host-Based Intrusion Detection/Prevention (HIDS/HIPS) solutions to prevent data loss. They also conduct regular audits and penetration tests to ensure that their cybersecurity measures are up-to-date.

Overall, Benivo's approach to reducing the risk of a data breach involves a combination of advanced technology solutions, strict compliance measures, and ongoing monitoring and auditing.

Benivo's solution has a robust system in place for tracking and alerting missed Service Level Agreements (SLAs). The system, known as BenivoTrackers, outlines each step in the delivery of a service and the expected milestone SLA for each step. The performance against these milestones is tracked live and reported live, providing real-time views on the status of service delivery.

If an employee is stuck in a certain step of the process with a vendor for longer than the SLA, Benivo will raise an immediate alert to the vendor and to the corporate. This allows issues to be resolved even without the employee knowing that there was an issue. This real-time alert system ensures that the mobility team is immediately aware of any missed SLAs and can take corrective action promptly.

In terms of notifying the team that an employee will miss their scheduled start date, Benivo's solution uses predictive analytics to foresee potential delays. For example, it can predict the expected number of days for each employee visa based on historical data and identify cases where they won’t get the visa by the work start date. This data can be used to manage expectations with the business and find solutions well in advance rather than at the last minute. If such a situation arises, an alert would be raised immediately, allowing the mobility team to take proactive measures to address the issue.

Benivo maintains an audit trail of all activities within the service through various methods. All data is provided in reports and workflows maintain an audit trail of all activities. For all services initiated through Benivo, Service Milestone SLAs are available. Benivo uses the BenivoTracker functionality to outline each step in the delivery of a certain service and the expected milestone SLA for each step. The performance against those milestones is tracked live and reported live to give a real-time view on where things stand.

Furthermore, user activity and application logs are kept for systems and applications with access to customer data. This includes capturing user ID and date/time for login/logoff, data read/write, data export/download, and administrative activities. These logs are constantly collected, reviewed, and monitored by management.

Benivo also utilizes tools like Azure Log Analytics Workspace, Azure Network Watcher, Microsoft Defender for Cloud (Security Center), and SIEM tool WAZUH to conduct monitoring of the logs. Real-time alerts are generated by Microsoft Azure and reviewed manually if alerts are triggered. Manual log reviews are conducted quarterly.

In addition, Benivo performs internal audits according to the ISO 27001 certification and annual reassessments. Internal tests/scans are performed weekly. External audits are conducted through a security-certified 3rd party company that includes API penetration tests, infrastructure penetration tests, and vulnerability scans for web, mobile applications, and external network.

Lastly, Benivo has a case management system in place where any changes made to the case are captured and visible in the audit trail. Personally identifiable information (PII) is masked for unauthorized users.

Benivo assists clients in benchmarking and improving their policies through its Consulting Services. They use their Strategy Council Benchmark report to compare the client's benefits offerings against their direct competitors. The benchmark data is aggregated and client-specific data is not shared due to confidentiality clauses.

Benivo also provides policy recommendations to help clients reduce costs or enhance the performance of their programs. These recommendations are based on insights from norms and trends that can help policies perform to a higher standard. The focus is often on improving the employee experience and identifying operational excellence and automation opportunities.

In addition, Benivo's Client Advisory team can provide a benchmark on your policy and review it as needed. This service is very popular with their clients.

As for the cost, Benivo offers these advisory services without additional charges. The aim is to give clients peace of mind throughout their relationship with Benivo and to help them achieve cost savings without having to spend more. This support is not just provided on an implementation basis, but ongoing throughout the relationship.