Last update: August 2025
The following Terms and Conditions (the “Terms”) set out the terms on which users (“Employee”, ”User”, “you” or “your”) may use the Benivo service at this website https://www.benivo.com, /the relevant subdomain to your instance of the platform (the “Benivo Website”), and through our mobile, tablet and other smart device applications, and application program interfaces (the "Benivo Application") (hereon referred as the “Services”).
By using our Services, Users agree to be bound by these Terms, which constitute a binding agreement between you and Benivo Limited (as the owner and operator of the Services), a company incorporated in England and Wales (under company number 7268894) whose registered office is at 1-15 Clere Street, London EC2A 4UY, United Kingdom (“we”, “us”, “our” or “Benivo”).
We reserve the right to modify these Terms at any time. Updated versions are effective upon posting on the Benivo Website and will serve as notification to you of such updates. You are responsible for regularly reviewing these Terms. If you do not agree to the changes, you should stop using the Services immediately. By continuing to use the Services, you will be taken to have agreed to any updated or modified Terms. If we make significant changes, a prominent notice will be posted on the Benivo Website, or we may require you to expressly indicate your acceptance of such changes, in which case you will not be able to continue using the Services until you have done so.
Additional terms which vary or supplement these Terms may apply to your use of some services ("Additional Terms"). Where this is the case, these Additional Terms will be set out at the point of use. If there are any inconsistencies between these Terms and any Additional Terms then the provisions of the Additional Terms shall prevail.
The following terms shall have following meanings throughout these Terms:
“Employee” means any user of the Services who has registered on the Benivo Website.
“Employer” means your employer (or the entity which has retained you in some other similar capacity) who has subscribed for services under an agreement between Benivo and them.
“Benivo Service Provider” or “BSP” means a third party company with a commercial relationship with Benivo who provides relocation services to Employees.
“Client Vendor” means a third party company with an existing commercial relationship with Employer who is directed by Employer to Benivo to provide additional relocation services to Employees.
“Vendor” means any Benivo Service Provider or Client Vendor.
2.2 You acknowledge that the Benivo platform is provided by your Employer and agree that, subject to the following, we may share with your Employer data on your use of the Benivo services and information that you provide us with as part of your activities on the Benivo platform including your IP address and your location. Except as otherwise specified in our Privacy Policy, we will never share your password or payment details with your Employer, or disclose your personally identifiable information with other third parties without your consent.
2.3 You acknowledge that if the relocation service requested by your Employer requires the involvement of a Vendor, then where necessary we may share data with that Vendor for the sole purpose of providing the applicable relocation service.
2.4 Any data you provide to Benivo, on the platform or otherwise, will be used for the provision of the Benivo service. We will not use your data, or pass your details onto third parties, other than as described at 2.3, without your explicit consent, and we will not use your data for marketing purposes. For more details of how Benivo process your data, visit our Privacy Policy page.
3.1 In order to use certain parts of the Services, you will be required to register and create an account. You must treat all identification codes, passwords, discount codes and other security information given to you in connection with your account and the Services as confidential and not disclose them to any third party. Any failure by you in maintaining confidentiality may result in our disabling your security information (including your passwords and codes). Benivo and its employees will never ask you for your password.
3.2 When you register with us, you agree to submit only true, accurate, complete and current information and to notify us of any changes that affect the information that you have given to us. We may request such identification documents or other information as we shall determine. If you do not provide such documents or information, or if you submit any information that is false, inaccurate, or deliberately misleading, we may suspend or stop your use of the Services.
3.3 You may only register for one account with us and you are responsible for all information that you provide to us and all use of your account. You agree that if any person uses the Services using your account details, they are authorised to act for you. You shall not access any materials of another by logging into the Benivo Website using a third party's password. If you think that your account details have been obtained by someone who should not have them, you should contact us immediately.
4.1 The Website (and “Website” shall be deemed to be the Benivo Website throughout sections 4 to 7 of these Terms) is for your personal use only and must be used in accordance with the law and these Terms. You may not modify, copy, distribute, transmit, reverse engineer, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website.
4.2 Some of the material on our Website is user-generated content, including but not necessarily limited to content concerning accommodation, users, profiles, photos, descriptions, messages, geographies, locations, comments, reviews and feedback. The sole responsibility and liability for such content is with the user who publishes or uploads it and we are not responsible for the accuracy, consequences of, reliance placed on, or use of such content.
4.3 We reserve the right, but have no obligation, to monitor communications and interactions between users of the Services and reserve the right to act according to this data at our sole discretion, including sharing with Employer.
4.4 The following activities are strictly prohibited under these Terms and you expressly agree that you will not:
a) Breach any law, statute, contract, or regulation governing these Terms or our Privacy Policy;
b) Infringe our or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
c) Act in a manner that is obscene, defamatory, threatening or harassing;
d) Provide false, inaccurate or misleading information;
e) Fail to keep all submitted information up-to-date at all times;
f) Fail to provide us with further information about you or your activities that we may reasonably request;
g) Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide;
h) Conduct your use of the Services in a manner that results in or may result in complaints, and claims against us or third parties;
j) Disclose or distribute information of any user of the Services to a third party, or use the information for marketing or other purposes other than for the use the Services;
k) Send unsolicited emails to any user of the Services or use the Services to collect payments for sending, or assisting in sending, unsolicited emails to third parties;
l) Copy, reproduce, communicate to any third party, alter, modify, create derivative works of, publicly display or frame any content from the Website without our or any applicable third party’s written consent;
m) Post or transmit any content that is unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane or otherwise objectionable in any way;
n) Post any inappropriate or discriminatory material, or material that includes offensive language, nudity or sexual content; Publish any photos of or details about minors, or publish any third party’s photos or information without their prior written consent;
o) Post any material that will violate your Employer’s regulations or code of conduct;
p) Use automated scripts to collect information or communicate with users or the Website administrators;
q) Take any action that imposes an unreasonable or disproportionately large load on the Website’s infrastructure;
r) Introduce or facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
s) Use any robot, spider, other automatic device, or manual process to monitor or copy our Website without our prior written permission;
t) Use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere, with the Services;
u) Reveal your account password(s), contact details or credit card details to other users, or use anyone else's password. We are not responsible for losses incurred by you including, without limitation, the use of your account by any person other than you, arising as the result of misuse of passwords;
v) Do, or omit to do, or attempt to do or omit to do, any other act or thing which may interfere with the proper operation of the Services or activities carried out as part of the Services or otherwise than in accordance with these Terms; or
w) Damage the Services in any way, including but not limited to changing any content in the Website, faking addresses, emails, or IP, creating a similar website to mislead users, any routing or re-directions, or similar actions or methods.
4.5 We reserve the right to take any action we deem necessary if any of the above activities (or other breach of these Terms) come to our attention, including but not limited to, suspending or terminating your account, denying you access to the Services (entirely or for any particular transaction), holding any funds paid for the use of Services, suspending or canceling a funds transfer to your account, refusing or reversing any particular payment transaction, informing the appropriate authorities, issuing a warning and/or taking legal action against you. If you submit or post any content which is contrary to these Terms we reserve the right to delete such content.
4.6 You are responsible for any interaction or dealings with other users or Providers, whether online, in person or otherwise and release us from liability for any and all demands, damages, claims, expenses, costs, losses or other liabilities including, but not limited, to the results of any communication, transaction, dealings, meeting, interaction, rental or other activity arising from your use of the Services.
4.7 Benivo may, on occasion, employ third party applications as part of its service offering. You agree that:
a) you will not violate Benivo Terms & Conditions, specifically the dissemination of offensive, inappropriate, unlawful, harassing, or obscene content set out in section 4.5;
b) we may remove a user from the service managed by us;
c) the content within the applications may be moderated by Benivo and/or your Employer, and;
d) we may remove any content from the applications without prior notice.
5.1 Benivo’s AI capabilities are designed to provide general information and assistance based on publicly available data and pre-programmed logic. While these tools aim to enhance user experience and streamline access to information, they are not a substitute for professional, legal, tax, or compliance advice.
5.2 The information provided by Benivo's AI should be interpreted as general guidance only. Although efforts are made to ensure accuracy, completeness, and up-to-date content, Benivo does not guarantee the reliability of any AI-generated responses. Users are solely responsible for verifying the accuracy and relevance of the information provided before acting upon it.
5.3 By using Benivo’s AI capabilities, you acknowledge and agree that:
All copyright, trademarks and other intellectual property rights in and relating to the Services (including in the design, text, graphics, selection and arrangement, software compilations, underlying source code and all other material which forms part of or appears on the Website) are owned by or licensed to us. Unless permitted by law, you may not reproduce, distribute, modify, adapt, create derivative works of, publicly display, transmit, broadcast, sell, license, or in any way exploit any material on the Website, in whole or in part, without our prior written consent.
Except as may be otherwise agreed-upon between you and us in writing, by submitting User Content through the Services (as defined in 4.2), you permit us to use, reproduce, display, modify, adapt, publish, translate, transmit and distribute or otherwise disclose to others such User Content (in whole or in part) in our discretion, subject however to our Privacy Policy. You also agree that we are free to use any feedback, corrections, ideas, concepts, know-how, or techniques that you provide to us (collectively, “Feedback”) for any purpose and you waive all rights therein.
6.1 The Services are provided on an “as-is” basis and Benivo disclaims all express or implied warranties to the fullest extent permitted by law (including but not limited to warranties relating to description, quality, completeness, accuracy, reliability and fitness for a particular purpose).
6.2 Whilst Benivo attempts to ensure that the information available on its Website is accurate and aims to correct errors and omissions as quickly as practicable, we cannot guarantee that the content on the Website will always be error-free. Benivo is not responsible for the accuracy of information published on the Website or via the Services and does not warrant that the Website will operate without errors or that it and its servers are free of computer viruses. Benivo will not be liable for any data lost or corrupted or any equipment or software damaged by you as a result of your using the Website.
6.3 The content on the Website is for information purposes only and no material on the Website or about the Services is intended to contain advice, and you should not rely on it.
7.1 As far as legally possible, we exclude all terms and warranties implied by law, all liability for any delays or disruptions to the Website, any suspension, termination or other action taken with respect to your account, and for any loss to you arising from use of the Services (including but not limited to any loss of contracts, loss of actual or anticipated income, loss of revenue and profit, loss of business, loss of goodwill and reputation, loss of anticipated savings, loss of use or data, increased costs and expenses, wasted expenditure, loss resulting from any tenancy or lodging arrangements of any kind that you enter into as a result of using the Services, any other indirect, special or consequential damages, whether or not such loss or damage is foreseeable, foreseen or known).
7.2 If you have a dispute with another user of the Services, a Provider, or third party, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.
7.3 In no event will our liability to you for any action or claim related to the Services exceed the greater of: (a) £100; or (b) the aggregate amount paid by your employer to us for the Services to which the liability relates during the six month period immediately preceding the determination of such liability.
8.1 Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between Benivo and Users, nor constitute either party the agent, employee or employer of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
8.2. Any dispute or claim arising out of or in connection with these Terms or the Services shall be governed by and construed in accordance with the laws of England and both parties agree that the courts of England shall have exclusive jurisdiction to settle any such disputes or claims.
9.1 In instances where an Employee receives an overpayment due to incorrect calculation, technical issues, or any other error, Benivo reserves the right to request the repayment of the excess amount.
9.2 Benivo will notify the Employee in writing of any clawback request, detailing the amount to be repaid, the reason for the clawback, and the method of repayment.
10.1. You agree that by completing and submitting the PayLater application form you are requesting interest-free money.
10.2. You agree that the requested amount will be used to pay upfront accommodation costs or other employer approved categories of expenditure, to yourself, or a services supplier who has been selected and vetted by you.
10.3. You agree to repay the requested amount, using an automatic payment method, in monthly instalments according to Benivo’s set repayment schedule.
10.4. You agree to provide accurate information to transfer requested funds and disclaim Benivo Limited of responsibility for any delay in receiving funds due to inaccurate information having been provided by you.
10.5. You agree that your employer is authorized to recover delinquent outstanding balances from your salary or any other compensation owed to you, and that your employer will be notified to make such deductions if you fail to make repayments in the correct amounts and by the agreed due dates.
10.6. Benivo may modify your PayLater repayment schedule at any time for reasons including termination of employment, employer instructions, regulatory changes, compliance, or suspicion of fraud. Benivo will not modify your repayment schedule without a valid reason and notifying you. If you fail to make any payment on schedule, and that shortfall is not made good within thirty (30) days, then the full outstanding amount will immediately fall due and be payable within 24 hours.
10.7. You agree that the acceptable methods for repayment are PayPal, Debit Card, Credit Card and Direct Debit payments.
10.8. You agree that you will notify Benivo by email immediately in the case that your employment ends and that the full outstanding balance will become payable in full within 24 hours.
10.9. Please be aware that accepting any loan or cash advance may cause or contribute to financial difficulties. It is important to understand that PayLater will not show on your credit report, which means that credit reference agencies, and therefore other lenders, may not be aware of the existence of PayLater when offering you other forms of credit. This could result in you being offered credit that is not suited to your individual circumstances. We strongly recommend you take personalized financial advice before entering into any credit arrangement.